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MONITORING ALL SOCIAL MEDIA

WE RESPOND ON YOUR BEHALF

CONTACT US >

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SOCIAL BUTTERFLIES

WE PROTECT YOUR ONLINE REPUTATION

CONTACT US >

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SOCIAL BUTTERFLIES

WE MONITOR AND RESPOND TO YOUR ONLINE REVIEWS

CONTACT US >

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REPUTATION SOLUTION

SOCIAL BUTTERFLIES

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Are you actively engaging social butterflies?

 

iResponze connects with your guests, aka social butterflies. As social media evolves, online customer satisfaction scores are more important than ever in shaping how a customer chooses a hotel or restaurant. iResponze, an online review response provider, helps you manage TripAdvisor comments, Open Table, Urban Spoon or YELP comments, and OTA (Online Travel Agency) site reviews.

MONITORING

MONITORING

Customer responses on all social media channels 24/7, year-round, in 45 languages. We provide you the opportunity for real-time service recovery resulting in more satisfied guests and positive comments which bolster your hotel or restaurant online reputation.
RESPONDING

RESPONDING

On your behalf. We manage your social media site reviews and respond immediately & proactively with your approved responses to ALL customer comments, postings and reviews.
ALERTING

ALERTING

We immediately alert the Management team when there is a detrimental comment, to allow quick service recovery for your in-house guests.
INCREASING

INCREASING

Your opportunities for additional revenue by giving you the tools to capture last-minute incremental earnings. Our Revenue Maximization Tool provides you with your Global Review Index against your STR Indexes and helps you with your Revenue Management.
[engaging social butterflies]

Management of your Social Media Reviews – We take care of your reviews so that you can take care of your guests.

SOCIAL BUTTERFLIES


OUR ENDORSEMENTS

“Using iResponze for our responses has allowed me to be in front of my customers and manage my daily operations more effectively.” Sean Holcombe, Front Office Manager

  • PRODUCT PLACEMENT

    PRODUCT PLACEMENT

    ``Since we have been using the iResponze team . . . our response rate has dramatically increased and our positioning...

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  • COMMENT RESPONSES

    COMMENT RESPONSES

    iResponze has become the extension of our business…GMs have too much on their plate to maintain responding to comments ...

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  • SOCIAL MEDIA INTERACTIONS

    SOCIAL MEDIA INTERACTIONS

    My experience with iResponze has been great! I understand the importance of responding to TripAdvisor and other..

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SOCIAL COLLECTION

Today’s consumer gives a lot of weight to online reviews. A company’s quick response to negative reviews can make a positive impression.
Four out of five social butterflies agree that an appropriate response to a bad review improves their impression of that brand.
Are you actively engaging these social butterflies?

Did you know…?

about social butterflies

read reviews

92%

reviews influence their purchasing decision

62%

appropriate response improves impression

87%
51%

of guests select hotels based on reviews rather than price

1 point

increase on OTA review scores allows hotel to charge 11.2% more on rate

IRESPONZE | 220 N. MAIN ST. | SUITE 600 | GREENVILLE, SC 29601
800.528.3135 | International 001.864.982.4888

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