Are you actively engaging social butterflies?
iResponze connects with your guests, aka social butterflies. As social media evolves, online customer satisfaction scores are more important than ever in shaping how a customer chooses a hotel or restaurant. iResponze, an online review response provider, helps you manage TripAdvisor comments, Open Table, Urban Spoon or YELP comments, and OTA (Online Travel Agency) site reviews.
MONITORINGCustomer responses on all social media channels 24/7, year-round, in 45 languages. We provide you the opportunity for real-time service recovery resulting in more satisfied guests and positive comments which bolster your hotel or restaurant online reputation.
RESPONDINGOn your behalf. We manage your social media site reviews and respond immediately & proactively with your approved responses to ALL customer comments, postings and reviews.
ALERTINGWe immediately alert the Management team when there is a detrimental comment, to allow quick service recovery for your in-house guests.
INCREASINGYour opportunities for additional revenue by giving you the tools to capture last-minute incremental earnings. Our Revenue Maximization Tool provides you with your Global Review Index against your STR Indexes and helps you with your Revenue Management.
Management of your Social Media Reviews – We take care of your reviews so that you can take care of your guests.
“Using iResponze for our responses has allowed me to be in front of my customers and manage my daily operations more effectively.” Sean Holcombe, Front Office Manager
``Since we have been using the iResponze team . . . our response rate has dramatically increased and our positioning...MORE
iResponze has become the extension of our business…GMs have too much on their plate to maintain responding to comments ...MORE
SOCIAL MEDIA INTERACTIONS
My experience with iResponze has been great! I understand the importance of responding to TripAdvisor and other..MORE
Today’s consumer gives a lot of weight to online reviews. A company’s quick response to negative reviews can make a positive impression.
Four out of five social butterflies agree that an appropriate response to a bad review improves their impression of that brand.
Are you actively engaging these social butterflies?