pink gradient background
girl in yellow checking watch
WE RESPOND TO GUEST REVIEWS
YOU DELIVER EXCEPTIONAL GUEST EXPERIENCES
iresponze logo & marriott logo

Responding to Online Guest Reviews

Schedule a Free Consultation »

iResponze® partners with hotels to engage social butterflies and influence decision makers online. This collaboration allows hotel staff to focus on what they do best – deliver exceptional guest experiences.

iResponze® services include responding within 24-48 hours to all guest reviews on respondable third-party travel review sites such as

            TripAdvisor

            Booking.com 

            Expedia Partner Central

            Google+ Reviews 

            Facebook Reviews

            Yelp

as well as Marriott Verified reviews (MVRs) and alert-generating Guest Satisfaction Surveys (GSS) feeding into the Marriott guestVoice system. If you are interested in these services, please contact us directly for more information and to obtain Marriott Preferred Provider Pricing by mentioning code Social Butterflies

CONTACT

MARISA MONTANARO
Client Development Manager
marisam@iResponze.com
561-575-5281
For Inquiries and General Info: 800-528-3135

Download Flyer
background

Online Reputation Directly Affects Pricing Power, Occupancy & RevPAR

If a hotel increases its review scores by 1 point on a 5-point scale (e.g., from 3.3 to 4.3), the hotel can increase its price by 11.2 percent and still maintain the same occupancy or market share.

RevPar-Circles

A 1 point increase in a hotel’s Global Review Index™ can lead to an increase of up to 1.42% in RevPAR.

+0.54% in Occupancy**
+0.89% in ADR**
+1.42% in RevPar**

**Source: Cornell University, School of Hotel Administration, November 2012

We're not usually ones to brag, BUT...since you asked...

"My experience with iResponze has been great! I understand the importance of responding to TripAdvisor and other social media reviews, but it can be a time-consuming and sometimes delicate situation. At first I was uneasy about how those delicate situations would be handled without my direct input. iResponze has done a great job answering even the most difficult reviews, and in the same tone of voice I would use. I totally trust the iResponze team to handle my social media interactions which allows me more time to focus on other areas of my business and peace of mind knowing that I am covered on the social media front."

Scott McDowell

Area General Manager, Greenville Marriott

"iResponze is not just a vendor, they are a partner. Their professionalism is unmatched and their services beat our expectations every single time."

Tyler Collum

Corporate Manager of Training, Duke Hospitality

"We consider iResponze an extension of our eCommerce team, assisting us with our online reputation managment. Our hotel staff ensures a great experience for our guests, and the iResponze team of hospitality industry experts extends this incredible experience online."

Shalini Ragbir, Director of E-Commerce

Interstate Hotels & Resorts
Courtyard New York Manhattan/Times Square
Courtyard New York Manhattan/Central Park
Residence Inn New York Manhattan/Times Square
Residence Inn New York Manhattan/Central Park

CONTACT US
FOR MORE

INFORMATION