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REPORTING TOOLS

iResponze partners with ReviewPro® to leverage online reputation and guest satisfaction survey analytics to enhance both hotel and restaurant guest experiences and increase revenues.

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The Global Review Index (GRI™)

Reputation index incorporates data from more than 100 review sites and OTAs worldwide, and is fast becoming the industry standard for hospitality reputation management.

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Revenue Optimization Tool

Revenue Optimizer helps individual hotels, multi-property groups, and chains increase revenue by classifying hotels into performance categories and providing specific, actionable insights to improve their financial results.

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Sentiment Analysis

Technology analyzes hundreds of millions of reviews to reveal customer sentiment and identify opportunities for improvement across more than 120 hospitality-specific categories and concepts.

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Competitive Intelligence

We provide unprecedented insight into your direct competitors’ performance. The system for tracking competitive intelligence allows you to compare trends by GRI™ ranking, department, review source and language. Leverage Sentiment Analysis to benchmark results by key concepts at the brand, chain, group, property, department or category level.

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Data Exporting Capability

Key data points, from the GRI™, Department Indexes and Sentiment Analysis can be exported into Excel data. Alternatively, if you work with a third-party GSS provider you can automatically import your internal survey data and benefit from having all of your guest feedback data and analytics in one dashboard.