WE RESPOND TO GUEST REVIEWS ON YOUR BEHALF
OUR PROCESS TO SUCCESS
Hotel and restaurant guests are sharing their experiences, and future customers are listening. That’s why we call these social sirens, social butterflies. iResponze engages with these influential social butterflies on behalf of the hotel or restaurant. We monitor reviews on all social media engagement and travel review sites, and provide responses within 24 – 48 hours.
What’s more, we collect consumer engagement content from review sites like TripAdvisor, Facebook, OpenTable and Google+. We pair this data to that of the competition and provide the client with additional insights into sentiment analysis, opportunity areas and incremental revenue generation strategies.
Managing responses effectively is critical to increasing brand awareness, maintaining a positive image and growing overall revenue. iResponze is prepared to meet the growing need to help you soar above the rest.
Monitor and Respond on your behalf, to ALL to respondable Guest Reviews on third party channels, proactively and within 24 - 48 hours. Alert your management team to a comment that might be concerning, and advise of in-house guest comments that may warrant immediate service recovery.
- Google+ Reviews
- Facebook Reviews
- Expedia Partner Central
- Yelp, Open Table, Zomato and more
Prime Package, PLUS..
- The additional service of responding to Guest Reviews on brand site.
- We'll also respond to Guest Surveys with a "Red Zone" status as defined by your brand.
- As well as responding to Guest Surveys generating an "Alert" in any color zone.
Prime+ Package, PLUS Business Intelligence through secure accessed software to include the following:
- Two (2) User Logins Per Property
- Comp-set Global Review IndexTM including their Performance Index by Department
- CQITM (Competitive Quality Index) ranking against your comp-set
- Custom deliverable reporting feature - weekly, monthly, etc.
- Real-time access to your hotel and/or comp-set information