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WE RESPOND TO GUEST REVIEWS
YOU DELIVER A GREAT GUEST EXPERIENCE
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iResponze Partners with Hotels to Engage Guests Online

iResponze® partners with hotels to engage Social Butterflies and influence decision makers online. This collaboration allows hotel staff to focus on what they do best – delivering an exceptional guest experience.

We monitor and respond on behalf of hotels to all guest reviews in all channels within 24-48 hours, with an authentic and engaging voice.

Join other AAHOA members and let the iResponze team of hospitality industry experts help improve your online reputation with higher rankings, increased brand loyalty, and greater social engagement.

Social Butterfly –

(n.) – a very social and engaging person who uses their opinions to influence people in their social circles

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Online Reputation Directly Affects Pricing Power, Occupancy & RevPAR

If a hotel increases its review scores by 1 point on a 5-point scale (e.g., from 3.3 to 4.3), the hotel can increase its price by 11.2 percent and still maintain the same occupancy or market share.

RevPar-Circles

A 1 point increase in a hotel’s Global Review Index™ can lead to an increase of up to 1.42% in RevPAR.

+0.54% in Occupancy**
+0.89% in ADR**
+1.42% in RevPar**

**Source: Cornell University, School of Hotel Administration, November 2012

We're not usually ones to brag, BUT...since you asked...

"We consider iResponze an extension of our eCommerce team, assisting us with our online reputation managment. Our hotel staff ensures a great experience for our guests, and the iResponze team of hospitality industry experts extends this incredible experience online."

Shalini Ragbir, Director of E-Commerce

Interstate Hotels & Resorts
Courtyard New York Manhattan/Times Square
Courtyard New York Manhattan/Central Park
Residence Inn New York Manhattan/Times Square
Residence Inn New York Manhattan/Central Park

"Quick and effective, professional responses over multiple outlets. iResponze takes the worry out of managing our online reputation."

Nate Sullins, Director of Operations

Hyatt Regency Greenville

"Fast and professional!"

Ana Zapata, General Manager

Courtyard Orlando Airport

"Since we have been using the iResponze team ... our response rate has dramatically increased and our positioning on websites has created additional exposure and more loyalty from our customers."

Linda Tierney, General Manager

The Westin Washington Dulles Airport

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