It wasn’t very long after reviews became the ultimate influence in decision-making for shoppers of products or services that it became a part of our Hospitality industry.
Best Practices for Managing Your Online Hotel Reviews13 Nov 2017 in
As you’re setting your goals for the upcoming year, an important element to consider is how you will manage your guest reviews and satisfaction surveys. A first step is to take an honest assessment of how your reviews are being managed now. Are you simply meeting your brand’s compliance or is there room for improvement when it comes to engaging with your guests online?
Be the Best in Your Competitive Set
How Guests Find Your Hotel and Other Consumer Insights11 Sep 2017 in
Your guests have many paths to find your hotel. The growth of online visibility has created an entirely new avenue for guest service – online reputation management. And if you have not yet investigated how to manage your online reviews, we suggest you do so quickly because your guests are using them to make choices. Arm yourself with as much knowledge as possible and follow best practices as much as you can.
It's budget planning time. How are your guest reviews being managed?11 Sep 2017 in
Three Lessons Learned from Marriott Pilot Program03 Nov 2016 in
When you are a kid in school, testing is not something you look forward to. In fact, for some of us, it can create high levels of anxiety and require many hours of preparation. This was especially true for me as I approached every test with a complex preparation plan that seemed to do little to relieve my anxiety. On test day, no matter how well prepared I might be, I always feared the worst: failure. In this context, we were conditioned to believe that testing had just one outcome – either success or failure.