Responding to Online Guest Reviews
Budgets are like a puzzle. You have a finite amount of revenue and you need to figure out where each puzzle piece goes. What if you could increase your revenue? Responding to online reviews can increase revenues as consumers often consider the responses in their booking decision.
iResponze® partners with hotels by responding to online reviews on their behalf. This collaboration allows staff to focus on what they do best – deliver exceptional guest experiences.
Wondering if iResponze could be an effective puzzle piece for your 2017 budget? Just ask General Managers with Marriott International who participated in a recently completed, year-long pilot program, with successful results recently announced. These GMs expressed absolute confidence in the ability of iResponze to respond on their behalf, and their consistent feedback about our services pointed to:
- allowing hotel staff to remain attentive to guests real-time
- responses that were genuine, timely and authentic
- an affordable solution to leverage guest reviews and engagement while keeping the GM involved, without hiring an additional staff member
Our team of hospitality industry experts monitor and respond to all reviews, in all channels within 24-48 hours, with an authentic and engaging voice. We are committed to strengthening your online reputation with higher rankings, increasing brand loyalty, and promoting social engagement.
Interested in another way to stretch your budget? Enjoy 2016 package pricing if you commit by October 31, 2016 and begin iResponze services by January 1, 2017*.
Terms & Conditions:
*Sign a 12-month Client Service Agreement on or before October 31, 2016 with an effective date no later than January 1, 2017, and enjoy 2016 package pricing throughout 2017.