Join Us on Tuesday, February 20
Fairfield Inn & Suites Charlotte Uptown
201 South McDowell Street, Charlotte, NC 28204
11:00 a.m. | Networking & Registration
12:00 p.m. | Program & Lunch
What trends can help your hotel harness even more growth? It’s important to study trends because they can reveal what people’s interests and intentions are – and also what is happening right now. Major hotels brands stay tuned in and establish pilots related to trends to help them compete against the OTAs and 3rd party booking engines. Exploring trends provides ideas about how you might change things to move your property in the right direction and give you an advantage over the competition.
iResponze will be presenting Hospitality Trends to Watch Now at a free Lunch & Learn session on Tuesday, February 20 at the Fairfield Inn & Suites Charlotte Uptown hotel. This insightful presentation will feature a strategic take on what major brands such as Marriott, Hilton, & IHG are doing and industry trends to keep your eye on. Because hotel guests are sharing their experiences (and future customers are listening) we’ll also present our research about how to use online reviews for business intelligence.
Josh Christensen is the Director of Client Development at iResponze where he works with major hotel brands as well as independent hotels. Previously, he worked for Travelex where he gathered market intelligence and provided retail market analysis to the Global Business Development Team and evaluated new markets for entry to determine strategic fit & profitability. Josh has a passion to stay informed of all trends impacting the hotel industry and has an incredible spirit to synthesize and share those insights.
iResponze® partners with hotels to respond to guest reviews within 24-48 hours on respondable third-party travel review sites. This collaboration allows hotel staff to focus on what they do best - deliver exceptional guest experiences. Delivering that great experience takes talented, passionate and focused team members at your hotel. Extending that same exceptional experience online once your guest checks out is how iResponze® can make a positive impact on your business. We would love the opportunity to partner with you as a trusted extension of your team to achieve a common goal of increasing guest satisfaction and influencing future guests. If you'd like to learn more, feel free to schedule a free consultation.