Top Reasons Why Hotels Partner With iResponze
Does your wish list for 2018 include resources for review response management? We've heard from our clients that adding personnel to handle this high-impact part of your business is a tough sell to your CFO. But an affordable resource, such as iResponze®, could be an option your CFO would welcome. iResponze® partners with hotels by responding to online reviews on their behalf. This collaboration allows staff to focus on what they do best - deliver exceptional guest experiences.
Reasons Why Hotels Partner With Us
- No time or resources to respond? Our team of hospitality industry experts monitor and respond to Guest Reviews in travel review channels including TripAdvisor, Hotels.com, Booking.com, Expedia Partner Central, Google+ reviews, and Facebook reviews. We handle the online reviews so hotels can focus on guest relationships and provide an exceptional in-hotel experience.
- Is staff trained to respond? We increase social engagement and influence future guests by responding in an authentic and engaging voice to all guest reviews in all respondable channels proactively and within 24-48 hours, 7 days a week. We develop a close relationship with our hotel partners as an extension of their team to respond authentically to reviews.
- Nothing slips by us. We alert your management team to a comment that might be concerning. Our comprehensive experience in the hospitality industry and in responding to online reviews provides us with a unique perspective and practical know-how to assist in these situations.
- We offer the additional services of responding to Guest Reviews on brand sites, and Guest Surveys with a "Red Zone" status as defined by your brand, as well as Guest Surveys generating an "Alert" in any color zone.
Welcome to Your Next Guest Opportunity
Delivering an exceptional guest experience takes talented, passionate and focused team members at your hotel. Extending that same exceptional experience online once your guest checks out is how iResponze can make a positive impact on your 2018 scorecard.
iResponze® would love the opportunity to partner with you as a trusted extension of your team to achieve a common goal of increasing guest satisfaction and influencing future guests. If you'd like to learn more, contact us for a free consultation.