iResponze partners with ReviewPro® to leverage online reputation and guest satisfaction survey analytics to enhance both hotel and restaurant guest experiences and increase revenues.


The Global Review Index (GRI™)

Reputation index incorporates data from more than 100 review sites and OTAs worldwide, and is fast becoming the industry standard for hospitality reputation management.


Revenue Optimization Tool

Revenue Optimizer helps individual hotels, multi-property groups, and chains increase revenue by classifying hotels into performance categories and providing specific, actionable insights to improve their financial results.


Sentiment Analysis

Technology analyzes hundreds of millions of reviews to reveal customer sentiment and identify opportunities for improvement across more than 120 hospitality-specific categories and concepts.


Competitive Intelligence

We provide unprecedented insight into your direct competitors’ performance. The system for tracking competitive intelligence allows you to compare trends by GRI™ ranking, department, review source and language. Leverage Sentiment Analysis to benchmark results by key concepts at the brand, chain, group, property, department or category level.


Data Exporting Capability

Key data points, from the GRI™, Department Indexes and Sentiment Analysis can be exported into Excel data. Alternatively, if you work with a third-party GSS provider you can automatically import your internal survey data and benefit from having all of your guest feedback data and analytics in one dashboard.