Responding to Online Guest Reviews
iResponze® partners with hotels to engage Social Butterflies and influence decision makers online. This collaboration allows hotel staff to focus on what they do best – delivering an exceptional guest experience.
We monitor and respond on behalf of hotels to all online guest reviews in all channels within 24-48 hours, with an authentic and engaging voice.
For a limited time, Visit Orlando members enjoy an exclusive offer of one free month of services*. To learn more and take advantage of this offer, complete the contact information below and a member of our team will be in touch with you soon! Or call 800-528-3135 now. Offer expires August 31, 2016. (See Terms & Conditions Below)
Online Reputation Directly Affects Pricing Power, Occupancy & RevPAR
If a hotel increases its review scores by 1 point on a 5-point scale (e.g., from 3.3 to 4.3), the hotel can increase its price by 11.2 percent and still maintain the same occupancy or market share.
A 1 point increase in a hotel’s Global Review Index™ can lead to an increase of up to 1.42% in RevPAR.
+0.54% in Occupancy**
+0.89% in ADR**
+1.42% in RevPar**
**Source: Cornell University, School of Hotel Administration, November 2012
We're not usually ones to brag, BUT...since you asked...
"We consider iResponze an extension of our eCommerce team, assisting us with our online reputation managment. Our hotel staff ensures a great experience for our guests, and the iResponze team of hospitality industry experts extends this incredible experience online."
Shalini Ragbir, Director of E-Commerce
Interstate Hotels & Resorts
Courtyard New York Manhattan/Times Square
Courtyard New York Manhattan/Central Park
Residence Inn New York Manhattan/Times Square
Residence Inn New York Manhattan/Central Park
"Quick and effective, professional responses over multiple outlets. iResponze takes the worry out of managing our online reputation."
Nate Sullins, Director of Operations
Hyatt Regency Greenville
"Fast and professional!"
Ana Zapata, General Manager
Courtyard Orlando Airport
"Since we have been using the iResponze team ... our response rate has dramatically increased and our positioning on websites has created additional exposure and more loyalty from our customers."
Linda Tierney, General Manager
The Westin Washington Dulles Airport
*Terms & Conditions.
The Visit Orlando offer is exclusive to Visit Orlando Members and is effective now through August 31, 2016. The one month of free services applies to the first month after the hotel signs a 12-month agreement. Services include monitoring, listening and responding to all guest reviews in all channels, within 24-48 hours for a hotel. iResponze® reserves the right to change or withdraw the promotion at any time. ©2016 iResponze®. All rights reserved.