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WE RESPOND TO GUEST REVIEWS ON YOUR BEHALF

OUR PROCESS TO SUCCESS

Hotel and restaurant guests are sharing their experiences, and future customers are listening. That’s why we call these social sirens, social butterflies. iResponze engages with these influential social butterflies on behalf of the hotel or restaurant. We monitor reviews on all social media engagement and travel review sites, and provide responses within 24 – 48 hours.

What’s more, we collect consumer engagement content from review sites like TripAdvisor, Facebook, OpenTable and Google+. We pair this data to that of the competition and provide the client with additional insights into sentiment analysis, opportunity areas and incremental revenue generation strategies.

Effective hotel reviews management is critical to increasing brand awareness, maintaining a positive image and growing overall revenue. iResponze is prepared to meet the growing need to help you soar above the rest.

 

Custom Packages - One Size Does Not Fit All

  • We understand that each hotel is different, so we offer our services based on a hotel’s needs and budget.
  • We provide support to hotels representing 920,000+ rooms across full service, select service and extended stay for multiple brands so we are well-acquainted with review response requirements across hotel brands.
  • Marriott has partnered with iResponze as an agency of record for reputation management. Our team has been working with Marriott for several years and provides authentic and unique responses to negative and positive reviews in the appropriate brand voice.
  • We partner with you to meet your specific brand requirements. Plus, you have the option to choose among the OTA and third-party sites that you would like us to monitor and engage with guests on your behalf.
  • With all our services, we alert your management team to a comment that might be concerning and advise of in-house guest comments that may warrant immediate service recovery.


Example of Options Available

example service agreement