Strategic Value of the Guest Experience for Hotels & Resorts
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Guest expectations around their experience have changed rapidly from 2019 to 2021. With fluctuating occupancies, hoteliers are struggling to deliver, and guest loyalty is at risk.
Listen in on our free, 30-minute webinar to find out what guests expect now!
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We'll share:
- Why it’s critical for hoteliers to engage and interact with guests
- Reasons why guest loyalty is at risk and ways to protect it
- The latest on Tripadvisor Plus, Expedia.com, and Google Travel
- An update on U.S. Source of Business – Actual & Forecast
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