We respond to guest reviews & offer social media solutions for hotels & resorts.
est. 2014
WHAT
WE DO
RESPONDING TO GUEST REVIEWS TAKES TIME. SO DOES ENSURING YOUR GUESTS HAVE A GREAT EXPERIENCE.
CREATED BY HOTELIERS FOR HOTELIERS. IRESPONZE OFFERS TAILOR-MADE DIGITAL MARKETING SOLUTIONS SPECIFICALLY FOR HOTELS AND RESORTS TO STRENGTHEN THEIR ONLINE PRESENCE AND SUPPORT REVENUE GROWTH.
Solutions Designed for:
Respond to
Guest Reviews + Surveys
Our engagement team monitors and responds to your brand reviews, surveys, and reviews on third-party sites, within 24-48 hours with an authentic and engaging voice - all while adhering to your brand standards.
Respond to
Guest Reviews + Surveys
- Guest reviews and surveys on all sites are responded to 24/7.
- Brand website
- TripAdvisor
- Booking.com
- Expedia Partner Central
- Google My Business reviews
- Facebook Recommendations
- Your management team is alerted to any concerning comments and advised of in-house guest comments that may warrant immediate service recovery.
- Responses are personalized for each guest review and survey.
- Monthly reporting available.
Post to
Social Media
We partner with you to create a social media strategy for Facebook & Instagram showcasing your hotel's best features with both user-generated and custom content.
Post to Social Media
- A dedicated iResponze team member partners with your property’s social media champion to develop a social media strategy by channel.
- Monthly calendars are created with inspiring content and executed with regular publishing and ongoing engagement with followers.
- User-generated content is sourced from your guests and social communities.
- Monthly performance analytics are provided, and key learnings implemented.
Reply to
Direct Messages
Our team stays connected with your guests by responding to direct messages on your social channels, answering questions and resolving issues within 24-48 hours while building relationships.
Reply to
Direct Messages
- All direct messages (DMs) are responded to quickly on Messenger, Instagram and Twitter along with all guest questions on Booking.com and TripAdvisor.
- Our team is knowledgeable about your property and able to immediately answer common questions. Hotel management is alerted about DMs that require immediate service recovery.
- Monthly reporting available.
- Guest reviews and surveys on all sites are responded to 24/7.
- Brand website
- TripAdvisor
- Booking.com
- Expedia Partner Central
- Google My Business reviews
- Facebook Recommendations
- Your management team is alerted to any concerning comments and advised of in-house guest comments that may warrant immediate service recovery.
- Responses are personalized for each guest review and survey.
- Monthly reporting available.
- A dedicated iResponze team member partners with your property’s social media champion to develop a social media strategy by channel.
- Monthly calendars are created with inspiring content and executed with regular publishing and ongoing engagement with followers.
- User-generated content is sourced from your guests and social communities.
- Monthly performance analytics are provided, and key learnings implemented.
- All direct messages (DMs) are responded to quickly on Messenger, Instagram and Twitter along with all guest questions on Booking.com and TripAdvisor.
- Our team is knowledgeable about your property and able to immediately answer common questions. Hotel management is alerted about DMs that require immediate service recovery.
- Monthly reporting available.
What makes us different?
• CUSTOMIZED SERVICES •
All of our services are tailor-made to meet your unique business and budget needs.
• DEDICATED TEAM MEMBER •
A dedicated team of experienced hotel-industry professionals become an extension of your team, passionate about your property, youR brand, and your online presence.
• RESULTS-DRIVEN •
We have a results-driven culture and everything we do focuses on the goals that matter to you.
"We consider iResponze an extension of our eCommerce team, assisting us with our online reputation managment. Our hotel staff ensures a great experience for our guests, and the iResponze team of hospitality industry experts extends this incredible experience online."
Director of E-Commerce
Major Hospitality Management Company
Hotels in New York City
"iResponze is not just a vendor, they are a partner. Their professionalism is unmatched and their services beat our expectations every single time."
Corporate Manager of Training
Major Hospitality Management Company
"Fast and professional!"
General Manager
Courtyard by Marriott airport location in major market
A SAMPLING OF OUR SOCIAL SAVVY CLIENTS REPRESENTING GLOBAL HOTEL BRANDS AND INDEPENDENT PROPERTIES
TRUSTED
BY
THE BEST
WE ARE COMMITTED TO THE SUCCESS OF OVER 1000 HOTELS & RESORTS WORLDWIDE
FEATURED WEBINAR
We share the latest industry insights and marketing trends from STR, Phocuswright, AH&LA, Global Web Index, Expedia, Booking.com, etc. to help you prepare for the 2021 budget season.
• The latest STR® Forecasts for 2021
• Interesting Travel Trends for both Leisure & Corporate Travel
• How Travelers are perceiving the Brand & Hotel COVID-19 Safety Initiatives
• Why you must include Social Media in your 2021 Plan
• How the Tides are Changing for OTAs and What That Means for You
• Why and How to Communicate Your Hotel’s Safety, Health, and Wellbeing Actions.
Whether your 2021 budget plan approach is to survive or thrive, we are confident our industry will continue to show signs of recovery, and you will see positive and frequent changes to your forecasts next year.
Presented by Rose Mentrie, Chief Innovation Officer, Jill Ellis, Client Success Director, and Carolyn Rand, Brand Leader.
Let's Get in Touch
GREENVILLE, SC 29615 | USA 800.528.3135
International +1.864.982.4888
Email: info@iResponze.com
REMOTE OFFICES
MIAMI | ORLANDO | ATLANTA | SURAT