Responding to Hotel & Restaurant Guest Reviews - Social Media Management
[engaging social butterflies]
ABOUT US
iResponze® partners with hotels and restaurants to strengthen and expand their online brand presence. We do this by responding to guest reviews on their behalf, and by cultivating and engaging their social communities in conversation. This partnership allows staff to focus on what they do best – deliver exceptional guest experiences.
Two services are offered by iResponze to protect and enhance your digital presence – Responding to Guest Reviews and Social Media Management. Both services are customizable to meet the unique needs of our hospitality clients.
Responding to Guest Reviews
Responding to online reviews plays an important role in increasing revenues. Today’s consumer trusts the reviews of other social butterflies, and responses to reviews are often included in their evaluation.
What are your guests saying about you on sites like TripAdvisor, Hotels.com, Booking.com, Yelp and on your brand sites?
Our team understands your business, and monitors and responds to all reviews, in all respondable channels within 24-48 hours, with an authentic and engaging voice.
Learn MoreSocial Media Management
Your future guests are searching for you on social media, often viewing your Instagram or Facebook pages before exploring your website. What will they find for your business?
A strong social media presence is a must and a crucial part of the customer journey. It increases your digital exposure, showcases your brand, and creates a community while building brand loyalty.
Finding the time and internal resources to manage your social media marketing can be challenging. Our hospitality and social media experts will engage social butterflies on your behalf.
Learn MoreWHAT PEOPLE ARE SAYING
Don't take our word for it! Our success is driven by our social savvy clients who believe in engaging with social butterflies, and using the actionable insight to create a better customer experience.
"My experience with iResponze has been great! I understand the importance of responding to TripAdvisor and other social media reviews, but it can be a time-consuming and sometimes delicate situation. At first I was uneasy about how those delicate situations would be handled without my direct input. iResponze has done a great job answering even the most difficult reviews, and in the same tone of voice I would use. I totally trust the iResponze team to handle my social media interactions which allows me more time to focus on other areas of my business and peace of mind knowing that I am covered on the social media front."
General Manager
200+ room Marriott full-service hotel
"Fast and professional!"
General Manager
Courtyard by Marriott airport location in major market
"iResponze's team of professionals do a fantastic job! They respond quickly and engage with our guests in a wonderful way and with our hotel's personality. The time they save our operations team is time we spend ensuring our guests are relaxed, comfortable and feel at home. We value our partnership with them!"
General Manager
Candlewood Suites in urban downtown market
"iResponze is not just a vendor, they are a partner. Their professionalism is unmatched and their services beat our expectations every single time."
Corporate Manager of Training
Major Hospitality Management Company
"Staff very helpful and the whole process went smoothly."
General Manager
Travelodge hotel in major market
"We consider iResponze an extension of our eCommerce team, assisting us with our online reputation managment. Our hotel staff ensures a great experience for our guests, and the iResponze team of hospitality industry experts extends this incredible experience online."
Director of E-Commerce
Major Hospitality Management Company
Hotels in New York City
"Quick and effective, professional responses over multiple outlets. iResponze takes the worry out of managing our online reputation."
Director of Operations
330-room Hyatt Regency hotel
"Since we have been using the iResponze team ... our response rate has dramatically increased and our positioning on websites has created additional exposure and more loyalty from our customers."
General Manager
300+ room Westin hotel in major market
RECENT BLOG POSTS
How to Best Leverage Guest Review Insights Using a Digital Communication Application
Hotels are facing an increasingly competitive market. Most trip planners aren’t just looking at price points - they’re reading online reviews before they book a room. There are two strategies you can use to leverage those reviews to improve guest satisfaction and manage your hotel’s brand.
Continue reading
Understanding Facebook Messenger and Its Importance in the Hospitality Industry
It is amazing that a social networking site that was originally created for college students is now the most prominent social site used to connect and share with family and friends online. What’s more amazing is its broad use across generational lines. While young adults led the way as early social media adopters, usage by older adults has increased over time. Continue reading
Google+ May Be Gone, But Don't Forget About Google My Business!
You may have seen Google’s recent announcement that they will slowly shut down their Google+ social media platform. Frankly, this should come as no surprise. Critics say that the reason Google+ failed is because it was driven by a corporate decision, while Facebook grew organically because it was based on how real people communicate.
Continue readingSCHEDULE A FREE CONSULTATION
Interested in learning more about how iResponze can partner with you to free your team so they can deliver exceptional experiences to your guests?
Contact us today!
MARISA MONTANARO
Client Development Manager
marisam@iResponze.com
864.982.4888
For Inquiries and General Info: 800-528-3135