You Take Care of Guests.

We Take Care of You.

We respond to guest reviews & offer social media solutions for hotels & resorts.

LET'S CHAT

est. 2014

WHAT
WE DO

RESPONDING TO GUEST REVIEWS TAKES TIME. SO DOES ENSURING YOUR GUESTS HAVE A GREAT EXPERIENCE.

CREATED BY HOTELIERS FOR HOTELIERS. IRESPONZE OFFERS TAILOR-MADE DIGITAL MARKETING SOLUTIONS SPECIFICALLY FOR HOTELS AND RESORTS TO STRENGTHEN THEIR ONLINE PRESENCE AND SUPPORT REVENUE GROWTH.

Solutions Designed for:

 
Branded Hotels & Resorts
Independent Hotels & Resorts
Hotel Management Companies
Guest Reviews icon

Respond to
Guest Reviews + Surveys

Our engagement team monitors and responds to your brand reviews, surveys, and reviews on third-party sites, within 24-48 hours with an authentic and engaging voice - all while adhering to your brand standards.

Social Media post to phone icon

Post to
Social Media

We partner with you to create a social media strategy for Facebook & Instagram showcasing your hotel's best features with both user-generated and custom content.

Direct Messages icon

Reply to
Direct Messages

Our team stays connected with your guests by responding to direct messages on your social channels, answering questions and resolving issues within 24-48 hours while building relationships.

  • Guest reviews and surveys on all sites are responded to 24/7.
    • Brand website
    • TripAdvisor
    • Booking.com
    • Expedia Partner Central
    • Google My Business reviews
    • Facebook Recommendations
  • Your management team is alerted to any concerning comments and advised of in-house guest comments that may warrant immediate service recovery.
  • Responses are personalized for each guest review and survey.
  • Monthly reporting available.
  • A dedicated iResponze team member partners with your property’s social media champion to develop a social media strategy by channel.
  • Monthly calendars are created with inspiring content and executed with regular publishing and ongoing engagement with followers.
  • User-generated content is sourced from your guests and social communities.
  • Monthly performance analytics are provided, and key learnings implemented.
  • All direct messages (DMs) are responded to quickly on Messenger, Instagram and Twitter along with all guest questions on Booking.com and TripAdvisor.
  • Our team is knowledgeable about your property and able to immediately answer common questions. Hotel management is alerted about DMs that require immediate service recovery.
  • Monthly reporting available.

What makes us different?

CUSTOMIZED SERVICES

All of our services are tailor-made to meet your unique business and budget needs.

DEDICATED TEAM MEMBER

A dedicated team of experienced hotel-industry professionals become an extension of your team, passionate about your property, youR brand, and your online presence.

RESULTS-DRIVEN

We have a results-driven culture and everything we do focuses on the goals that matter to you.

"We consider iResponze an extension of our eCommerce team, assisting us with our online reputation managment. Our hotel staff ensures a great experience for our guests, and the iResponze team of hospitality industry experts extends this incredible experience online."

Director of E-Commerce
Major Hospitality Management Company 
Hotels in New York City

"iResponze is not just a vendor, they are a partner. Their professionalism is unmatched and their services beat our expectations every single time."

Corporate Manager of Training
Major Hospitality Management Company

"Fast and professional!"

General Manager
Courtyard by Marriott airport location in major market

A SAMPLING OF OUR SOCIAL SAVVY CLIENTS REPRESENTING GLOBAL HOTEL BRANDS AND INDEPENDENT PROPERTIES

TRUSTED
BY
THE BEST

WE ARE COMMITTED TO THE SUCCESS OF OVER 1000 HOTELS & RESORTS WORLDWIDE

Webinars
| Blogs
| Infographics

FEATURED WEBINAR

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How Videos Are Driving Social Engagement for Hotels

Social Media behaviors and trends have changed in 2020. Join our 30-minute live webinar to learn how hotels are using videos to drive engagement and bookings, how video platforms compare, and the top social media channels of choice by hotel marketing executives.

You'll learn:

  • How Social Media Consumer Behavior Has Changed in 2020 
  • What's New With Social Video Platforms & How They Compare
  • How Hotels Are Using Instagram Reels & TikTok to Drive Engagement + Bookings
  • The Latest Sentiment About Fall Travel 
  • Content Ideas to Share on Your Social Channels

You don't want to miss this webinar! Our team can't wait to share the latest research and trends with you.

MEET OUR TEAM

Abizar Sadiquali

Engagement Ambassador
Abizar Sadiquali
Allison Stripling

Engagement Ambassador
Allison Stripling
Ammar Lakdawala

Engagement Ambassador
Ammar Lakdawala
Bhavi Modi

Engagement Ambassador
Bhavi Modi
Carol Leedke

Client Success Manager
Carol Leedke
Carolyn Rand

Social Media Ambassador
Carolyn Rand
Charmi Patel

Engagement Ambassador
Charmi Patel
Clyde Noronha

Engagement Ambassador
Clyde Noronha
Daniel Stripling

Engagement Lead
Daniel Stripling
Disha Sopariwala

Engagement Ambassador
Disha Sopariwala
Durgesh Tatkare

Engagement Ambassador
Durgesh Tatkare
Erin Hoey

Quality Assurance Specialist
Erin Hoey
Heather Cardone

Engagement Director
Heather Cardone
Jill Ellis

Client Success Director
Jill Ellis
Jishan Memon

Engagement Ambassador
Jishan Memon
Joy Tandel

Engagement Ambassador
Joy Tandel
Kelly Lengel

Engagement Ambassador
Kelly Lengel
Neha Sand

Engagement Ambassador
Neha Sand
Nitish Jha

Lead Trainer
Nitish Jha
Payal Chetwani

Engagement Ambassador
Payal Chetwani
Pearly Paul

Engagement Ambassador
Pearly Paul
Prashansha Arora

Engagement Ambassador
Prashansha Arora
Prerna Jain

Engagement Ambassador
Prerna Jain
Priyal Patil

Engagement & Social Media Ambassador
Priyal Patil
Ridhima Kandhari

Engagement Ambassador
Radhima Kandhari
Rose Mentrie

Chief Innovation Officer
Rose Mentrie
Salman Mamujee

Engagement Ambassador
Salman Mamujee
Samantha Mentrie

Marketing Coordinator
Sam Mentrie
Sandra Baker

Client Success Manager
Sandra Baker
Saurav Bulani

Engagement Ambassador
Saurav Bulani
Sheila Gandy

Engagement Ambassador
Sheila Gandy
Siddharth Anand

Engagement Ambassador
Siddharth Anand
Sindhu Krishnan

Quality Controller & Trainer
Sindhu Krishnan
Sue Stanton

Social Media Ambassador
Sue Stanton
Trupti Kasindariya

Engagement Ambassador
Trupti Kasindariya
Ushir Shah

Engagement Ambassador
Ushir Shah
Vrithik Prince

Engagement Ambassador
Vrithik Prince
Zeel Pastagia

Engagement Ambassador
Zeel Pastagia



Let's Get in Touch

iRESPONZE HEADQUARTERS
GREENVILLE, SC 29615 | USA 800.528.3135
International +1.864.982.4888
Email: info@iResponze.com


REMOTE OFFICES
MIAMI | ORLANDO | ATLANTA | SURAT

Interested in joining the team?
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