Responding to Hotel & Restaurant Guest Reviews - Social Media Management
[engaging social butterflies]
ABOUT US
iResponze® partners with hotels and restaurants to strengthen and expand their online brand presence. We do this by responding to guest reviews on their behalf, and by cultivating and engaging their social communities in conversation. This partnership allows staff to focus on what they do best – deliver exceptional guest experiences.
Two services are offered by iResponze to protect and enhance your digital presence – Responding to Guest Reviews and Social Media Management. Both services are customizable to meet the unique needs of our hospitality clients.
Responding to Guest Reviews
Responding to online reviews plays an important role in increasing revenues. Today’s consumer trusts the reviews of other social butterflies, and responses to reviews are often included in their evaluation.
What are your guests saying about you on sites like TripAdvisor, Hotels.com, Booking.com, Yelp and on your brand sites?
Our team understands your business, and monitors and responds to all reviews, in all respondable channels within 24-48 hours, with an authentic and engaging voice.
Learn MoreSocial Media Management
Your future guests are searching for you on social media, often viewing your Instagram or Facebook pages before exploring your website. What will they find for your business?
A strong social media presence is a must and a crucial part of the customer journey. It increases your digital exposure, showcases your brand, and creates a community while building brand loyalty.
Finding the time and internal resources to manage your social media marketing can be challenging. Our hospitality and social media experts will engage social butterflies on your behalf.
Learn MoreWHAT PEOPLE ARE SAYING
Don't take our word for it! Our success is driven by our social savvy clients who believe in engaging with social butterflies, and using the actionable insight to create a better customer experience.
"My experience with iResponze has been great! I understand the importance of responding to TripAdvisor and other social media reviews, but it can be a time-consuming and sometimes delicate situation. At first I was uneasy about how those delicate situations would be handled without my direct input. iResponze has done a great job answering even the most difficult reviews, and in the same tone of voice I would use. I totally trust the iResponze team to handle my social media interactions which allows me more time to focus on other areas of my business and peace of mind knowing that I am covered on the social media front."
Scott McDowell
Area General Manager, Greenville Marriott
"Fast and professional!"
Ana Zapata, General Manager
Courtyard Orlando Airport
"iResponze's team of professionals do a fantastic job! They respond quickly and engage with our guests in a wonderful way and with our hotel's personality. The time they save our operations team is time we spend ensuring our guests are relaxed, comfortable and feel at home. We value our partnership with them!"
Jamie Myrick, General Manager
Candlewood Suites Downtown-Mobile
"iResponze is not just a vendor, they are a partner. Their professionalism is unmatched and their services beat our expectations every single time."
Tyler Collum, Corporate Manager of Training
Duke Hospitality
"Staff very helpful and the whole process went smoothly."
Nayan Patel, Manager
Travelodge Hollywood Sunset
"We consider iResponze an extension of our eCommerce team, assisting us with our online reputation managment. Our hotel staff ensures a great experience for our guests, and the iResponze team of hospitality industry experts extends this incredible experience online."
Shalini Ragbir, Director of E-Commerce
Interstate Hotels & Resorts
Courtyard New York Manhattan/Times Square
Courtyard New York Manhattan/Central Park
Residence Inn New York Manhattan/Times Square
Residence Inn New York Manhattan/Central Park
"Quick and effective, professional responses over multiple outlets. iResponze takes the worry out of managing our online reputation."
Nate Sullins, Director of Operations
Hyatt Regency Greenville
"Since we have been using the iResponze team ... our response rate has dramatically increased and our positioning on websites has created additional exposure and more loyalty from our customers."
Linda Tierney, General Manager
The Westin Washington Dulles Airport
RECENT BLOG POSTS
Social Media Dos and Don’ts for Hotels
Managing a successful social media account for a business takes more effort than many people realize. A schedule or calendar must be created along with taking or locating appropriate photos, creating captions, responding to comments, engaging followers, etc. all while juggling normal daily operations. Continue reading
Five Reasons Hotels Should Use Social Media
According to a January 2018 report by the Pew Research Center, 68% of US adults use Facebook, 73% use Youtube, and 35% use Instagram. Social Media has become one of the best tools to target and communicate with your customers, clients, and fans, and it’s safe to say it isn’t going anywhere. Continue reading
How to Connect With A New Generation Of Guests
In just two years, Millennials will be in the driver’s seat with their purchasing power. Are you equipped to reach them so that your hotel is in their consideration set?
Continue readingSCHEDULE A FREE CONSULTATION
Interested in learning more about how iResponze can partner with you to free your team so they can deliver exceptional experiences to your guests?
Contact us today!
MARISA MONTANARO
Client Development Manager
marisam@iResponze.com
864.982.4888
For Inquiries and General Info: 800-528-3135