Your guests have many paths to find your hotel. The growth of online visibility has created an entirely new avenue for guest service – online reputation management. And if you have not yet investigated how to manage your online reviews, we suggest you do so quickly because your guests are using them to make choices. Arm yourself with as much knowledge as possible and follow best practices as much as you can.
If you’re looking for a partner to handle this important task for you, please feel free to contact us for a no-obligation consultation. Our goal is to be a trusted team member that you can strategically delegate the online review component. This collaboration allows staff to focus on what they do best - deliver exceptional guest experiences.
See latest statistics on how guests decide to book a hotel and other consumer insights in infographic below. Download PDF