Can direct messaging with guests help boost brand trust? You bet it can. Our engagement team stays connected with your guests by responding to direct messages on Messenger, Instagram, and X and answering questions on Booking.com and Tripadvisor within 24-48 hours, all while providing the same friendly, responsive guest service as your hotel team.
Our team will alert hotel management of any DMs that require immediate service recovery. By responding to DMs in real-time, we help your hotel or resort build lasting relationships with guests.