
More than 80% of travelers look at reviews before making a booking decision.
Your online reputation is an extension of your on-property experience. It’s also an opportunity to connect with your guests, improve your brand image, and encourage positive conversations about the experience of your hotel. Guests are quick to share their feedback (whether positive or negative) on Tripadvisor, Google reviews, YELP, Orbitz, Travelocity, Hotels.com, Booking.com, and Facebook, and word-of-mouth travels fast online.
Our expert iResponze engagement team monitors and responds to guest reviews and surveys 24/7, and we provide a personalized response to each one within 24-48 hours. We alert hotel management teams of any guest comments that may warrant immediate service recovery, because making it right is often what makes the difference in brand loyalty and future bookings.