More than 80% of travelers look at reviews before booking.
Your Reputation Matters. Every Interaction Counts.
Your online reputation is an extension of your on-property experience. We work closely with individual hotels, hotel chains, and third-party hotel management companies, managing hotel reviews and responses to minimize the load on the hotel team. We turn these guest conversations into insights, providing a powerful asset for your team’s continued success.
Guests are quick to share their feedback (whether positive or negative) on Tripadvisor, Google, YELP, Orbitz, Travelocity, Hotels.com, Booking.com, and Facebook, and word-of-mouth travels fast online. That’s where iResponze can help.
Our expert iResponze engagement team helps hotels stay on top of their online reputation and build stronger connections with guests. We monitor and respond to guest reviews and surveys 24/7. We don’t just track hotel reviews and aggregate them back to your team to handle; we’re a part of your team, as a collaborative partner, and provide a personalized response to each hotel review and survey within 24-48 hours, freeing up your team to focus on what they do best — delivering unforgettable guest experiences.
iResponze will alert hotel management teams of any guest comments that may warrant immediate service recovery, because making it right is often what makes the difference in building guest trust and influencing future bookings.
In addition to managing hotel reviews on the major review sites, we extend our reputation management services to hotel restaurants, hotel spas, and other outlets to foster connections and ensure a consistent voice across the guest experience.
iResponze protects and amplifies your hotel’s brand reputation.
